Amdocs software enables service provider to shorten service provisioning times by 40 percent with accurate service and resource data; improved service design reduces order rejects by 10 percent
Pune, May 19, 2010  At Management World Nice 2010, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Slovak Telekom‘s implementation of Amdocs OSS (Operational Support Systems) for an automated service fulfillment process has resulted in cost savings. Slovak Telekom has experienced approximately 20 percent operational cost reductions, a 40 percent average reduction in service provisioning times with accurate service and resource data, and a 10 percent reduction in order rejects.
One of the leading service providers in Slovakia, Slovak Telekom deployed Amdocs OSS to support its strategy of upgrading and centralizing its service and network inventory to support a diverse set of next-generation and legacy services, particularly its fiber to the home (FTTH) rollout project. The resulting Universal Service Provisioning system enables Slovak Telekom to accurately and automatically provision new services while delivering a superior customer experience.
“Amdocs OSS has enabled Slovak Telekom to improve service operations and to always place its customers at the top of the priority list when it comes to service delivery,†said Stanislav Pavlovic, director of the IT/System Integration Unit at Slovak Telekom. “Operational expenses in general, and labor costs in particular, have been reduced due to a combination of shortened provisioning times, increased operational efficiencies and a reduction in human error, which has minimized fallout, re-work and unnecessary site visits.â€
The Amdocs OSS solution provides an automated service fulfillment process with a centralized inventory system, including a single service/network resource repository, SOA-based architecture for easy integration and automated service fulfillment from order to activation. The centralized service and network inventory integrates with the provisioning process to enable Slovak Telekom to achieve operational efficiency and effectiveness across a complex service portfolio in a “building block†approach to service provisioning.
A more comprehensive case study for Slovak Telekom is available at http://amdocs.com/SlovakTelekom.
About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs‘ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs‘ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs‘ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs‘ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company‘s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and in our quarterly 6-K forms furnished on February 8 and May 13, 2010
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