Pune February 18, 2014: At Mobile World Congress (MWC) in Barcelona, Amdocs, the leading provider of customer experience systems and services, will introduce and showcase solutions and services that redefine the service provider’s operating environment. By delivering a real-time, integrated customer experience from the device to the network Amdocs removes traditional barriers to service and system convergence.
Amdocs event highlights include:
- Amdocs CES 9.1: Amdocs will be showcasing its latest integrated product suite whichintroduces new social care, small and medium-sized business (SMB), and multi-play capabilities, allowing service providers to give customers control of their experience across any channel, network, service or device.Amdocs is also introducingSmart Cell Placement, a new solution that identifies poor customer experience hotspots in order to drive efficient wireless network planning.
- Amdocs Big Data and Analytics: Amdocs executives will be available to discuss Amdocs’ big data strategy that enables service providers to harness the full potential of big data with real-time analytical insight and intelligence, and dynamically improve business processes and agility.
- Amdocs Network Solutions: Following the company’s acquisition of Actix and Celcite, the newly-formed Amdocs Network Solutionsbusiness will showcase Amdocs Self-Optimizing Networks, a solution that automates the optimization of radio access networks (RAN) and uniquely extends network insights into customer value. Amdocs Network Solutions can be found at Hall 6, stand 7F60 and Hall 7, stand 6C20.
- Amdocs Services: Amdocs will reveal details of a global survey into service provider IT services sourcing trendsandpresent customer evidence showing success in leveraging these trends.Experts will also be on hand to discuss innovation through new business models, technology-based solutions and unique processes.
- Amdocs Lab: Amdocs’ dedicated demo room will host a wide range of demonstrations of new portfolio capabilitiesspanning Amdocs Multi-Play, Amdocs SMB, Big Data, Amdocs PCRFand Amdocs Machine-to-Machine (M2M).