Total quality management or TQM has first been introduced into an organization by the famous Paul Demings, an American expert in management that had different approaches when it came to how an organization should treat its employees, its manufacturing processes and its customers in order to obtain better results. Although he was the first one who came up with these new ideas, nowadays there are numerous organizations that value every one of their parts and that involve them in a complete quality program. TQM highlights not only the importance of a firm’s services or products, but also the parts which lead to obtaining great merchandise and the satisfaction of clients on a long term. Total quality management usually casts out traditional methods of managing an organization and focuses on new ideas.
First of all, in order for TQM to be successfully used in an organization, it must create an objective of improving a service or a product. The final purpose must be to remain in business, but also to stay competitive. The second step is to learn how to lead by the power of example. Thirdly, the products must be qualitatively built in the first place and the organization must not wait for the control inspection to realize that there is something wrong with its products. Multiple suppliers should also be reduced to just one, if this is possible. Service quality and loyalty should represent much more in this case than prices and money.
In addition, a right total quality management should also determine managers to improve quality and the production processes in a continuous manner. At the same time, cost reduction should also be taken into consideration. Employees should go through specialized trainings and the institute leadership must help everyone in perfecting their job.
Another important way in which TQM can be used in an organization is by building teams and by encouraging team work and communication between different employees. Department barriers should be eliminated and fear of speaking up or of coming up with a decision should disappear as well. Leadership should be substituted and everyone should be involved in the total quality management process.
Another very important usage of TQM is learning how to keep up-to-date and accurate records. Although these are not considered very important by managers, they are a big part of why a company functions better or worse. Poor records can really represent the cause of professional failure. This is why managers should always be aware of the business’ operation costs, of the cash flow, the sale figures, and so on. Technology also plays a big role in the total quality management process. This is why computers and software must always be upgraded. In fact, keeping straight records goes hand in hand with using the right kind of technology, so organization managers should bear this in mind too, as this is also a part of keeping a business’ foundation well managed.
Even finding out just a little bit of information about TQM or Total Quality Management will show you how important it is to learn more about it so that you can apply it to your business organisation .