Taking customer satisfaction to a new level, THAT Eye Creamâ„¢ recently disclosed that the brand actively seeks feedback from its customers. Buyers of the popular under-eye gel are asked to leave product reviews or communicate directly with brand representatives about their experiences.
THAT Eye Creamâ„¢ is asking customers for their opinions. According to brand spokesperson Cheryl Lynn, “We are deeply interested in hearing what our customers have to say about their experience using the All-In-One Eye Gel with Vitamin C. Their opinion and satisfaction is important to us and we also appreciate the opportunity to improve the customer experience whenever possible. Honest feedback helps us do exactly that.”
The brand currently offers a number of different ways to leave feedback about their products. One of the most popular is directly through the Amazon.com shopping platform. Because THAT Eye Cream sells its popular eye gel there (http://www.amazon.com/vitamin-c-eye-gel/dp/B00CDTHC6G), customers are able to leave product reviews and feedback about their shopping experience at the site. According to Lynn, the brand goes a step further in their quest for gathering the opinions of consumers.
“We make it a habit to ask our customers what they think about the eye gel,” said Lynn. “By following up via email after they purchase, we give them an opportunity to ask us questions and provide feedback directly. They have an immediate way to connect with us simply by replying to the email we send. We’ve received some of the nicest notes. Our customers are simply the best and that’s why we love hearing from and serving them!”
The brand also offers customers the opportunity to sign up to a mailing list. The benefits of doing this include special discount coupons and notices of upcoming sales or new product offerings. Primarily used as a way for the brand to easily distribute messages out to its customer base, Lynn says that many customers respond to those emails as well. She added, “Right now the easiest way to stay on top of all specials and updates from us is to get on the list (http://www.thateyecream.com/lp/tec-coupon.html). Upon signing up, site visitors get a very generous coupon to use on their first bottle of vitamin C eye gel. It’s a win-win for us both.”
About THAT Eye Cream
THAT Eye Creamâ„¢ All-In-One Eye Gel with Vitamin C (http://www.thatskincare.com/products/all-in-one-eye-gel/) provides help for the appearance of dark circles, puffy eyes and wrinkles. Included in THAT Skin Care’s anti-aging line, the eye cream is sold by Radiant Health Naturals and available at Amazon. All products are guaranteed with a priority placed on customer satisfaction.
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