Amdocs converged billing and customer management solution improves customer experience
At Mobile World Congress 2013, Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that P&T LUXGSM, the largest service provider in Luxembourg, has deployed Amdocs CES software as part of its business support systems (BSS) modernization project. The modernization project follows the merger between the state-owned P&T Luxembourg’s telecom sales entity and its mobile subsidiary LUXGSM S.A. to provide one converged billing and customer management solution.
The roll-out of the solution has been planned in phases, with the first phase ‒ consumer and business mobile telephony services ‒ already in production. Other phases will include the ability to address wireline customers and add more converged services for customers.
“As part of the merger, one of the priorities was to determine a strategy for a combined customer management, charging and billing system to retain our market-leading position through the quick delivery of new and innovative offerings to our customers,” said Marc Rosenfeld, P&T LUXGSM’s CEO. “The Amdocs solution has already begun to help us to improve the customer experience, aiding in customer retention and our ability to attract new customers. Amdocs is helping us modernize and drive efficiencies.”
“By streamlining the systems and processes, the new Amdocs solution will help P&T LUXGSM sell products and services more effectively across multiple channels,” said Rebecca Prudhomme, vice president for product and solution marketing at Amdocs.
P&T LUXGSM, a subsidiary of the incumbent operator of postal and telecommunication services P&TLuxembourg, is the leading provider of telecommunication services in Luxembourg. Relying on state-of-the-art technology, P&T LUXGSM provides advanced quad-play services to the residential and business communities. With 3,800 employees the P&TLuxembourg Group is the 5th largest employer in Luxembourg.
Supporting Resources
- Learn more about Amdocs CES solutions.
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
About Amdocs
For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs’ Forward-Looking Statement