At TM Forum Management World Americas 2012 in Orlando next week, Amdocs, the leading provider of customer experience systems and services, will share its ideas on how service providers can profit in the connected world by simplifying the experience, harnessing data, staying ahead and being efficient across a range of areas including eHealth and Big Data.
Amdocs will participate in two TM Forum Catalyst program events:
- Big Data ‒ demonstrating how service providers can profitably drive network optimization by providing network resource visibility, manage congested areas in real-time and open the door to revenue generating monetization strategies with the use of a Quality of Consumption™ approach
- Optimizing the Virtual House Call ‒ exploring how the communications industry can support and benefit from eHealth initiatives in the coming decade
Amdocs experts will also take part in various Summits and Forums:
Cable Summit:
- Ken Roulier, Deputy CTO, Broadband, Cable & Satellite Business Unit, Amdocs, Critical factors for MSO success in the commercial services market, location: Gatlin A1, Monday, December 3, 4:15-5:15 pm
- Ken Roulier, Deputy CTO, Broadband, Cable & Satellite Business Unit, Amdocs, Breakfast briefing: Innovation in Cable, location: Gatlin A1, Tuesday, December 4, 8:00-8:50 am
Industry Leaders Summit:
- Rami Schwartz, President, Product Business Group, Amdocs, Summit Debate: Driving customer centricity to new levels — what can we learn from other industries, Wednesday, December 5, 9:00-10:00 am
Customer Experience Management Forum:
- Rebecca Prudhomme, Vice President, Product & Solutions Marketing, Amdocs, Managing the new complexities of the connected customer experience, location: Gatlin A2, Tuesday, December 4, 3:45-4:15 pm
- Shai Shamir, Portfolio Marketing Manager, Amdocs, Measuring CEM maturity and lifecycle, location: Gatlin A3, Wednesday, December 5, 9:00-10:30 am
Strengthening its longstanding affiliation with TM Forum, Amdocs is also pleased to announce that Rami Schwartz, president of Amdocs’ Product Business Group, has been elected to the TM Forum Board of Directors. The board is comprised of senior executives from a global cross section of the industry, including leading service providers, solution suppliers and systems integrators; their role is to shape and set the strategic direction for the organization. Schwartz brings 25 years of executive and entrepreneurial experience, including broad knowledge of product development involving large, complex systems.