LinkNet and Amdocs Extend Customer Care and Billing Solution Agreement

Indonesia’s largest cable operator upgrades to Smart Pack 8.5, latest version of Amdocs’ pre-integrated billing and customer care solution to support continued growth in network footprint and expansion of broadband and Pay-TV product portfolio

 

Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that LinkNet, Indonesia’s largest cable operator, has signed a multi-year license and services extension for Amdocs CES Multi-Play Smart Pack, a pre-integrated customer care and billing solution for cable operators with convergent offerings. 

            LinkNet, which conducts business under the First Media brand, is one of Indonesia’s leading fixed broadband and Pay-TV service providers, delivering high-speed Internet services to residential, retail and business customers. LinkNet determined that Amdocs Smart Pack met its needs for an integrated subscriber management system that can support rapid business growth and greater complexity.

            “Today’s agreement builds on our existing partnership with Amdocs, supporting the rapid growth in our customer base and at the same time allowing us to further extend our product offerings,” said Desmond Poon, chief technology officer of LinkNet.  “In particular, Amdocs provides added flexibility to roll out new service offerings, customer promotions and delivery platforms.”

“AmdocsMulti-Play Smart Pack provides real value for service providers such as LinkNet by incorporating pre-integrated customer-centric care and billing — providing a single view of the customer at all points,” said Rebecca Prudhomme, vice president of product and solutions marketing for Amdocs.  “By upgrading to the latest Smart Pack version,LinkNet benefits from enhanced functionality that guides call agent decisions, thus reducing errors and improving the customer experience. Other benefits include rules-driven service, pricing and promotions business policies to streamline the order-taking process.”