Hotels’ use of Cisco Call Accounting

When you stay in a hotel, you’re liable to pay the costs of any phone calls you make from your room phone. Each hotel and motel has its own policies —some may offer local calls free of charge, other may even offer international calls free of charge, to their VIP customers. Other hotels charge high rates for all calls made from room phones. In order for the hotel to be able to charge you correctly for only those phone calls which you made from your own room, it must be able to differentiate between calls originating from different locations or phones, and it must be able to charge each call accordingly. Keep reading to find out more about how hotels can use Cisco Call Accounting software to improve their telecom operations, and to see what you should look for to find the best Cisco CDR reporting software providers on the market.

 

Hotels have used call accounting software for decades to help manage their telecom operations. It seemed for a while that call accounting systems would make their exit from the hotel industry, but the recent development of IP telephony draws attention to new software like Cisco Call Accounting, which shows itself to be of great use to hotel owners and managers all over the world. In order to be able to distribute telephony bills correctly among its guests, a hotel must be able to track all calls and be able to differentiate between them. This way, a hotel can charge its customers differently, based on the type of calls they’re making from the hotel room.

 

Using Cisco Call Accounting software can bring a number of important benefits to any hotel or motel which chooses to utilize it. First and foremost, Cisco call accounting software helps businesses decrease or completely eliminate their billing errors. You can set your Cisco Call Accounting software to send automatic, scheduled reports on either a daily, weekly or monthly basis, according to your specifications. Hotels using Cisco Call Accounting software can set special call rates for their VIP customers, and they can also have a better handle on detecting phone abuse or misuse—such as prank calls to emergency numbers like 911.

 

Wondering how to find the best Cisco CDR reporting software provider for your business? Look for a company with industry experience. Though IP telephony is relatively new, look for a business operator with some industry experience (at least 5-7 years). If they’ve managed to stay on the market for that long, they’re worth at least having a look. Next, look for a company that’s willing to present Cisco CDR reporting software to you. Look for a company that offers a free trial to download and test the software (the norm here is about 15 days or more). Also, look for a company that will give you the option in participating in a live demonstration of the Cisco CDR reporting software. This will actually show you how the program can be used and manipulated, and will include an overview of all important functions and applications.

 

 

Hotels get many benefits from using Cisco call accounting programs to manage their telecom billing operations. Find out what to look for in the best Cisco CDR reporting software providers, and find the best match for you.