Amdocs selected as prime systems integrator to migrate
all of Claro Chile’s customers onto Amdocs’ convergent B/OSS platform
Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Claro Chile, one of the country’s largest service providers, has selected Amdocs to consolidate its business and operational support systems (B/OSS) in order to speed delivery of new services, realize greater operational efficiencies and provide an enhanced experience for all of its customers.
By replacing multiple legacy systems with Amdocs customer experience systems solutions, Claro Chile will enable true service convergence across all of its quad-play lines of business — mobile, landline, Internet and cable TV — while reducing total cost of systems ownership. Amdocs will deploy products for convergent charging, bill formatting, ordering, customer management, provisioning, activation, and its enterprise product catalog. Amdocs will also act as the project’s prime systems integrator.
“To provide the best experience for our customers, we are consolidating our legacy systems using Amdocs’ solutions and business processes to give us a unified view of the customer across all our lines of business, enabling us to provide tailored services and offerings as we prepare for our 4G LTE launch,” said Gerardo Munoz, chief executive officer at Claro Chile. “We selected Amdocs as our strategic partner for this business transformation, because of their proven track record in delivering, large complex projects that create a competitive advantage, such as the ability to rapidly introduce new services and bundles for our customers.”
“Like other Latin American service providers who have grown by consolidation and acquisition, Claro Chile realized that it needed to transform its business processes with a state-of-the-art foundation that will enable rapid innovation across its quad-play businesses,” said Patrick McGrory, divisional president for the Caribbean and Latin America region at Amdocs. “Because the Amdocs platform will support customers across all lines of business, Claro will realize significant operational efficiencies. The integrated platform will also enable Claro to fine-tune solutions for specific market niches including residential, small- to midsize-businesses and enterprise segments.”
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For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012.
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