Bharti AXA General Insurance launches SmartTraveller

International Travel Insurance plans for Students, Individuals/Families & frequent


Instant purchase through

Leveraging AXA’s global network for end to end claims assistance

March , 2015: Bharti AXA General Insurance (GI) Company Ltd. has launched SmartTraveller

that offers global coverage for students, individuals, families and frequent travelers.

The SmartTraveller Insurance policy offers a choice of 2 major plans catering to:

- Individuals and Families and frequent travelers through a variant - known as Annual Multi

Trip International travel insurance plan. These cover geographies including U.S.A & Canada,

Schengen (enlistment under way); Asia excluding Japan and Worldwide including Japan

- Students in the age group of 16 to 40 years, covering U.S.A and Canada and rest of the

Addressing the media, Mr. Milind Chalisgaonkar, the interim CEO & MD, Bharti AXA General

Insurance said, “International Travel for Indians has increased substantially and with it has arisen a

need to be better prepared to manage any travel related risks.

Bharti AXA GI offers comprehensive and affordable international travel insurance solutions for

different segments of travelers.

The distinguishing factor of our offering is that even the most basic version of our travel insurance

products offers 11 or more benefits that equip a traveler to manage nearly any problem they may

Additionally, our partnership with AXA Assistance ensures that we provide seamless end to end

claims assistance globally, thereby leveraging on the strengths of our parent company. We are

confident that this product will be well received by the frequent traveler community and help us

become the first choice for customers”.

Sharing her views, Ms. Rachna Sethi, CEO, AXA Assistance India Private Limited said, “AXA

Assistance is wholly owned by the AXA Group, so Bharti AXA GI and AXA Assistance belong to

the same parent. Being world leaders in providing best-in-class emergency response and everyday

assistance to our customers worldwide, we manage over 30 global 24*7 alarm centers. One of

such alarm centers is located in Delhi. This means that we are all the more equipped to render

services to our Indian clients, in their own language, and to understand our clients’ needs, fears,

and concerns. This allows us the enhanced capability to provide extra assurance, and comfort to

our customers in India, when faced with an unfortunate situation in any of their visits, overseas.

With over 7000 of own employees and a wide network of physicians, hospitals and related services

in over 200 countries, we are experienced in handling over 9 million cases. Therefore we are

confident that the traveler community covered by SmartTraveller will benefit from a seamless and

smooth insurance & assistance solution and, while we shall effectively manage global access,

quality and cost for them.”

The Bharti AXA GI Advantage

1) Extensive Coverage: Individual and family plans cover several travel exigencies like medical

emergencies, loss of travel documents (Passport, tickets etc.), loss of checked-in baggage,

compassionate visit in case of medical emergency, financial emergency, daily allowance if

hospitalization is needed, among others. Student international travel insurance plans in addition

cover sponsor protection and reimbursement of the tuition fees due to study interruption. While both

offerings are comprehensive, a further extension of benefits can be opted for, with nominal payment

of 10% of premium. For e.g. students can get cover for treatment of mental and nervous disorders

including alcohol and drug dependency.

2) One Company for end to end Assistance: Partnership with AXA Assistance ensures

comprehensive claims assistance across the globe. AXA Assistance offers best in class

solutions for all traveler needs from seeking pre-travel information for a trip to medical assistance

while traveling abroad, the AXA Assistance Global Medical Network provides access to an

extensive network of physicians and facilities in more than 200 countries around the world.

The comprehensive claims management from AXA Assistance provides a high degree of

transparency and efficiently reduces overall costs through preferred discounted rates with medical

providers and direct settlements.

3) Quick Online Purchase: To quicken and simplify the buying process, Bharti AXA General

insurance website offers prospective buyers all necessary tools to make

a quick purchase online with no paperwork. Being easy to navigate, jargon free and user friendly,

the website provides details like exigencies covered, coverage limits, exclusions, etc. By filling in

trip details, one can receive instant quotes on recommended plans as per travel requirements and

budgets. This is followed by a quick & easy option of online payment and purchase. In addition,

Bharti AXA GI is also pursuing e-partnerships with several travel portals to reach out to greater

number of travelers.

4) Toll-free Number for claims assistance from any part of the globe: The claims process is just as

simple, transparent and quick. For claim or emergency assistance whilst abroad, the insured may

call on dedicated toll free numbers (For Canada - 844-691-8883, For USA - 844-691-8885, For rest

of the world excluding Canada & USA +91 11 47324403). A representative guides the insured over

phone on the claims process. A claim form available online can be completed and transmitted to the

company with all supporting information.

5) Affordable Travel plans for different consumer segments: Costing less than 1% of the entire travel

cost, these plans truly offer comprehensive coverage against different travel exigencies, thereby

offering peace of mind to individuals, families, students and frequent travelers.

Benefits: Individual and Families

● Medical Expenses● Dental Treatment Expenses ●Personal Accident ●Accidental Death and

Dismemberment - Common Carrier ●Daily Allowance in case of Hospitalization ●Compassionate

Visit ●Loss of Passport and Documents ●Total loss of checked Baggage ●Delay of checked

Baggage ●Trip Cancellation and Interruption ●Missed Connection ●Personal Liability ●Financial

Emergency Assistance ●Hijack Distress Allowance ●Home Fire Insurance — Contents ●Home

Burglary Insurance — Contents ●Loss of Deposit or cancellation - Hotel and Airline ●Overbooked

Flight ●Bail Bond ●Legal expenses ●Pet Care No Cover ●Emergency accommodation

Benefits: Student International Travel Product

●Medical Expenses ●Dental Treatment Expenses● Personal Accident● Accidental Death and

Dismemberment - Common Carrier● Daily Allowance in case of Hospitalization ● Compassionate

Visit ● Loss of Passport and Documents ●Total loss of checked Baggage ●Delay of checked

Baggage ●Personal Liability ●Legal Expenses ●Bail Bond US$ ●Study Interruption ●Sponsor

About Bharti AXA General Insurance:

Bharti AXA General Insurance Company Ltd is a joint venture between Bharti Enterprises, a leading

Indian business group and AXA, a world leader in financial protection. The joint venture company

has a 74% stake from Bharti and 26% stake of the AXA Group.

Presently the organization has cashless facilities in over 4500 network hospitals and over 2300

garages, as well as 24/7 claims registration through multi-modal channels like e-mail and SMS. The

organization commenced national operations in August 2008 and currently has 69 branch offices.

It is the first organization in the GI Industry to receive dual certifications of ISO 9001:2008 & ISO

27001:2005. In October 2014 it successfully upgraded to ISO 27001: 2013 standard being ISO

27001: 2013. For more information please visit

About AXA Assistance Group

AXA Assistance is among the world leaders in providing assistance, with 1 157 million Euros annual

revenues in 2013 and 8.5 million handled files. Wholly-owned by the AXA Group, AXA Assistance is

the global specialist provider in emergency response as everyday assistance in four business areas:

Automotive, Travel, Health and Home & Personal Services.

Its 7,000 people are located in 33 countries and do business in over 200 countries.

They are intended to protect and reassure their customers by creating and providing best-in-class

solutions anywhere, anytime.

This press release is available on the AXA Assistance website


AXA Asia is a market leading insurance player offering a differentiated composite proposition in

Life and General Insurance with operational presence in Hong Kong, Singapore, Indonesia, China,

India, Malaysia, the Philippines, and Thailand. AXA Asia is part of the AXA Group, headquartered

in Paris and a worldwide leader in insurance and asset management with a presence in 59

countries. AXA Asia is committed to creating a sustainable, long-term business for our employees,

customers and shareholders.


The AXA Group is a worldwide leader in insurance and asset management, with 157,000

employees serving 103 million clients in 59 countries. In 2014, IFRS revenues amounted to Euro

92.0 billion and IFRS underlying earnings to Euro 5.1 billion. AXA had Euro 1,277 billion in assets

under management as of December 31, 2014.The AXA ordinary share is listed on compartment A

of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 — Bloomberg: CS FP — Reuters:

AXAF.PA). AXA’s American Depository Share is also quoted on the OTC QX platform under the

ticker symbol AXAHY. The AXA Group is included in the main international SRI indexes, such

as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD. It is a founding member of the UN

Environment Programme’s Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a

signatory of the UN Principles for Responsible Investment.