AGC Networks Recognized As Reseller Of The Year 2009

(Free Press Release) Avaya Global Connect now known as AGC Networks Ltd was bestowed the award as the Reseller of the Year 2009. AGC Networks provides customized solutions to business entities for their continuous development. It is also one of the most successful IP Telephony companies.

Call Progress Evaluation
The Avaya Predictive Dialing System helps to smoothly manage the customer relationships in the contact center. This became possible after the outdated PBX system was replaced with the modern IP ready Predictive Dialing System. This led to a reduction in the unwanted calls.

It also increases the live voice connects to agents which rejects answering machines, busy tones, faxes and calls that are not answered. Spam is reduced drastically and only the requested contacts can get through with the use of Avaya Predictive Dialing System.

Inbound and Outbound Calls Management
The advanced contact center technology used will maximize productivity even if the volume of calls increases. The calls are connected to their respective inbound or outbound team. This is possible due to the presence of certain applications in the Avaya Predictive Dialing System. The various call requirements can be easily managed by the Predictive Dialing System making them manageable and easily executable.

A one way communication suite is created thus saving time and cost. Customers can get solutions to their problems by connecting with the experts of that particular issue. Customer satisfaction is guaranteed if the customer gets his solutions on the first call. The total time can be reduced thereby using it for other calls.

Leading Telephony Technology
The IP Telephony Software provided by Avaya Predictive Dialing System replaced the traditional PBX system providing greater flexibility and accuracy. It also connects a single call centre to various call centers which in turn reduces the operating costs. Communication can be increased which allows the employees to stay connected in different locations.

A number of advanced applications can be developed with this software. It can support further expansions and decrease expenses for connecting with call centers in secluded and different locations. The use of the right business communication tools can save effort and time.

About Us:
AGC Networks is India‘s leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes.
For more info please visit us at: http://www.agcnetworks.com/

Address:
Website: http://www.agcnetworks.com/
Contact Name: AGC Networks
DLF Square, 19th Floor, M-Block
Jacaranda Marg, DLF City Phase-II,
Gurgaon - 122002 INDIA
Tel: +91-124-4093333
Email: [email protected]